Shipping, Cancellation & Refund Policy

1. SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.

FOVS can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses. When you place an order, we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.

a) Shipping Charges

Our shipping charges are determined by the weight of your order.

Peninsular Malaysia – Shipping charges are FREE during promotion period, which will be stipulated in the website. Thereafter, a FLAT rate of RM8 will be imposed.

East Malaysia (Sabah & Sarawak) – Shipping charges are FREE during promotion period, which will be stipulated in the website.

Thereafter, a FLAT rate of RM15 will be imposed. Please email us at hello@fovs.my or call us at +6014-637 5919 for special shipping requests, bulk purchases and large quantity shipment.

b) Others

Any inquiry, kindly contact our Customer Service at +6014-637 5919 or email us at hello@fovs.my

Shipping address cannot be changed once order(s) has been shipped.

Order cannot be cancelled or changed once a transaction is being approved.

For items in stock, you shall receive your order in 5-10 working days upon order confirmation.

If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.

In the event of any unsuccessful delivery of the goods due to an unattended receiver at the time of delivery, or inaccurate and incomplete address or contact number, additional delivery charges may apply.

FOVS is not responsible for shipping charges of returned packages due to missing or wrong information.

2. RETURN, EXCHANGE & CANCELLATIONS POLICY

Return Policy

Any claims of incorrect shipment, faulty or damaged goods on delivery, you can return your items for a prompt refund or exchange. Refunds for items returned within 5 days of the purchase date will be credited in the full amount and the same form as the original payment type.

Delivery and packaging charges are not refundable unless as a result of our error. You will not be required to pay extra shipping charges for incorrect item/s being shipped.

Availability & Substitutions

If for any reason some goods are out of stock, or any reason beyond our reasonable control, our Customer Service will contact you and inform you that if we have a similar product that we can substitute or be delayed in the delivery process until goods out of stock are being delivered to the warehouse.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.

Return Address:
FOVS Concept Store
NO 95G, Jalan Radin Bagus, Bandar Baru Sri Petaling, 57000 Kuala Lumpur
Phone: +6014-637 5919
E-mail: hello@fovs.my

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